Industry Updates: Retail and Foodservice Technology – May 2014
Buffalo Wild Wings has selected the NCR Aloha Online Ordering solution for its 1,000 company-owned and franchised locations to help drive its takeout ordering business. Adding online ordering functionality to its existing NCR technology solution will enable Buffalo Wild Wings to manage both on- and off-premise transactions seamlessly within one system.
Capriotti’s Sandwich Shop has used Punchh to create a customized mobile loyalty rewards program for. Called “CAPAddicts Rewards,” customers can use the new program’s branded mobile app to earn rewards based on how frequently they visit and how much they spend. The app will be introduced nationwide in Q3 2014.
Domino’s Pizza is now accepting payments via Google Wallet. In addition, the company has launched a new iPad ordering application.
Fogo de Chão has successfully implemented NCR Aloha point-of-sale software at its 32 restaurants around the world. The full-service, fine-dining restaurant already uses NCR Aloha in its 23 U.S. locations. Fogo de Chão selected NCR because of the sales and administrative functions it offers the international restaurant chain.
Ovation Brands has selected MICROS Simphony and MICROS iCare Gift and Loyalty solution for all of its 337 locations. The solution will assist in the company’s mobile strategy for future table-side ordering and line management.
Drug Stores & HBC Chains:
Duane Reade (owned by Walgreens) has released its first update to its iPhone app, including the integration of iBeacon for 10 select DR locations.
Supermarket & Convenience:
A & P has selected Agilence’s cloud-based reporting solutions to enhance its chain-wide effort to reduce shrink and fraud.
Buc-ee’s, a convenience store chain, is now using complete software, hardware and services solution from NCR. The solution will assist to streamline operations as well as increase speed and reliability at the point-of-sale.
NCR Corp. will be piloting a new, high-speed retail checkout system with Tesco stores in Lincoln, U.K. The system uses imaging technology from Datalogic.
TravelCenters of America LLC, is now offering Courtesy WiFi in the restaurant dining rooms of 39 TA and Petro locations. Courtesy WiFi is intended for light internet traffic and web use during a two-hour time period.
Apparel & Department:
Kohl’s Department Stores and Toshiba Global Commerce Solutions have partnered with Plug and Play to participate in Plug and Play Retail, an accelerator program that is focused on technologies and teams innovating in the retail industry.
Macy’s.com is now using SAP’s InfiniteInsight solution to help better understand customer buying behavior and optimize email and website marketing campaigns.
Nordstrom has introduced nordstromrack.com, a new e-commerce site and mobile app, built on a shared platform with HauteLook, Nordstrom’s flash sale business. The new site gives customers access to shop Nordstrom Rack merchandise alongside HauteLook’s signature flash sale events.
Silver Jeans Co. is using mobile POS systems that work off an Island Pacific omnichannel server, allowing for seamless visibility of transactions and inventory across all five stores.